Contact Making Scents Co.
Making Scents Co.
We build with intention.
Support works the same way.
If you have a question about an order, a drop, wholesale, or The Scent Circle — this is your direct line to us.
General Inquiries
Collaborations & Partnerships
Customer Support
Order Assistance
Making Scents Co. does not offer phone support at this time. All inquiries are handled via email to ensure accurate and documented responses.
Order Support
For assistance with:
• Order status
• Shipping questions
• Address updates (before shipment)
• Damaged or incorrect items
Include your order number in the message to help us respond efficiently.
Product Questions
For guidance on:
• Scent notes and collections
• Melt vs. candle selection
• Ingredient details
• Burn or warmer recommendations
We’re happy to help you choose intentionally.
Collaborations & Partnerships
Interested in:
• Retail partnerships
• Collaborative drops
• Event gifting
Please include your business name and website or social link.
The Scent Circle
For questions regarding:
• Early access notifications
• Revival windows
• Archive unlocks
• Member access issues
Use the subject line: Scent Circle Support
Response Time
Support Hours: Monday–Friday
Please allow 24–48 business hours for a response.
During active release weeks, response time may extend slightly as production and fulfillment are prioritized.
Phone support is not offered.
All communication is handled via email for accuracy and documentation.
Still need assistance? Email us directly at support@themakingscentsco.com
Thank you for choosing
Making Scents Co.
Scents with Intent™
Contact us
Frequently asked questions
What is the return and refund policy?
All sales are final. Damaged items must be reported within 48 hours.
How long do candles burn?
Burn time varies by size. Always trim wick to ¼ inch before lighting.
How do I use wax melts?
Place melt in a wax warmer. Do not add water.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How long does shipping take?
Orders process within 3–5 business days unless otherwise noted.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Proudly Veteran-Owned